What is the company doing in light of COVID-19?

We are determined to maintain the same level of confidence among our customers. Today, our facilities around the world are up and running, including our warehouses, labs and production plants in U.S., Italy and China. We have decided to partially reduce our production to implement strong health and safety protocols. Since Luxottica always maintains good level of inventory, we will have you covered. In terms of safety, our vertically integrated supply chain allows us full visibility of the manufacturing and distribution process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks.

How are the glasses cleaned/sanitized?

Anti-bacterial wipes are used to clean each pair of eyeglasses or sunglasses. It’s also worth noting that when a customer purchases a pair of frames, they are getting a completely new pair from our stock, handled with sanitized gloves.

Where are your products made?

Our products are made in one of our Luxottica-owned plants in either the U.S., Italy or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.

Are your packages safe to open?

Yes. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks. Furthermore, according the World Health Organization , it is safe to open packages from China, Italy and other countries where COVID-19 has been reported.

Are packages coming from China and other high-risk countries safe to open?

Coronaviruses have poor resistance in the environment, so the possibility that the virus is transmitted by goods that travel for days or weeks at room temperatures is low. Current scientific knowledge suggests that coronaviruses propagate only through droplets of biological fluids.

Should I expect delays in deliveries due to the COVID-19 emergency?

Our courier service partners are using their logistics network to minimize service impacts so we can continue to deliver the best possible service to our customers

Are your online deliveries safe?

When you buy online you avoid close contact with people who might be sick. All our courier service partners have strict protocols in place to ensure all precautionary measures are followed.

Can I order just the frame?

Yes. On the product page, as you configure your frames and lenses, you can select "Frame Only." This option will include the frames only without prescription lenses.

What do I need to be able to place an order for prescription eyeglasses?

All you need is an up to date copy of your glasses prescription and a valid credit card, or if you prefer you can use Apple Pay or PayPal.

Can I use my contact lens prescription to order glasses?

No. These prescriptions are generally different from each other.

What are the accepted payment methods?

We accept all valid credit cards, Apple Pay, PayPal, Klarna and Affirm as payment methods.

With regards to the pay in installment methods, you must be over 18, a resident of the U.S., and meet additional eligibility criteria to qualify. Late fees may apply. Click here for complete terms. Loans to California residents made or arranged are pursuant to a California Finance Lenders Law.

How does Klarna work?

When you choose Klarna at checkout, you’ll get the option to shop now and pay later. Split your purchases into four easy installments made every 2 weeks*.

*Monthly financing through Klarna issued by WebBank, member FDIC. Other CA resident loans made or arranged pursuant to a California Financing Law license

How can I order with Klarna?

When placing an order, just select Klarna as your payment method during checkout. Apply with a simple 2-step application process that lets you know in an instant if you are approved.

Download the Klarna app to manage your payments directly.

Where can I find out more about Klarna?

To find out more about Klarna, visit the Klarna website at https://www.klarna.com/us/customer-service/, or you can also log into your Klarna account at https://app.klarna.com/login. If you need any help, contact their Customer Service.

How does Apple Pay work?

With Apple Pay, you can pay using the details already saved to your account. Simply choose Apple Pay as your payment method or click the Apple Pay button for express checkout. Once you confirm the payment you’ll see Done and a checkmark on the screen indicating that your payment was successful. Learn more on the Apple website. Read the Apple Pay terms of use here.

How does Affirm work?

Buy now and pay later by splitting your eyeglasses or sunglasses purchase into three monthly and easy payments.
When placing your order just select Affirm at checkout and your payments will be split into three instalments without interest or hidden fees.

How can I order with Affirm?

When placing an order, just select Affirm as your payment method during checkout. They’ll notify you within seconds if you’ve been approved for a loan once you’ve completed their application process.

How do I contact Affirm for any questions?

If you place an order using Affirm, you can contact them directly by emailing at help@affirm.com or visiting their website.

Do you ship internationally?

No, we currently don’t ship internationally.

How long will it take for my glasses to arrive?

Please allow up to 10 days for manufacturing after prescription is verified.
Prescription Eyeglasses: With our free standard shipping, you will receive your glasses within 5-7 business days after shipment.
Plano Sunglasses: With our free standard shipping, you will receive your sunglasses in about 5-7 business days.
If you need them faster, you can have them rush shipped (1-2 business days) for just $14.99.

What are my options for shipping?

We have four shipping options available:

Can I buy online and pick up my order in a store?

Yes, you can. Glasses.com now offers a ‘Collect in Store’ service in 1000+ LensCrafters stores. During checkout on the cart page, select the ‘Collect in store’ tab, and enter a location of your choice to pick up your order. You will be notified by email when your order is ready for pick up. You can also benefit from free fittings and adjustments when you visit.

The ‘Collect in store’ service is completely free. Standard shipping lead time may vary.* Please remember that once your order is delivered in store and ready for pick up, you will have up to 14 days to collect it.

*Shipping lead time may change; please check the latest update inside the Delivery & Shipping Section.

Can I check the progress of my order?

Yes. You can check the status of your order by signing in to your account and checking your order history.

I made a mistake during my order. Can I change it?

You have an hour starting from when you checked out to change anything to do with your order.

Will my order require a signature when it arrives?

Yes, but only if the order is over $450.

What are the shipping options on glasses.com?

Responsible Shipping option is fulfilled by logistics providers using sustainable solutions to reduce climate impact. Delivery may take up to 7 business days.
The providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers.
The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance)

Below the list of the Responsible Shipping Suppliers

• UPS (itself or in partnership with USPS)
• DHL (itself or in partnership with USPS)

*Some exclusions may apply.

How much do you charge for shipping?

RESPONSABLE SHIPPING
We'll ship with logistics providers using sustainable solutions to reduce climate impact. Allow 7 business days for delivery with no additional cost for you.

What is your return policy?

If you used your insurance but decided to return your order, a request is sent to the insurance company to reinstate benefits.
Returns within 60 Days for full refunds excluding shipping and handling charges.
You can return your glasses within 60 days of receiving your product. We will pay for return shipping.

Frame Warranty

All frames have a 1-year warranty against manufacturing defects.

Damaged Spectacles Replacement

If your glasses or sunglasses are damaged within the first year, we will offer you 50% off the same frames as a replacement. If we do not carry the same frame, we will discount your order for the new frames by 50% of what you paid for the original frames.

How do I return the glasses I purchased online?

How do I get a glasses prescription?

You can get a glasses prescription from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to release a copy to you.
We can also help arrange a $50 eye exam at thousands of eye exam partners. Chat online or email us at info@glasses.com, and we will be happy to assist you.

I am having a hard time entering my prescription. Can I send it to you?

You can scan it and email it to us at info@glasses.com.

How do I measure my pupillary distance or PD?

The pupillary distance is simply the measurement between the centers of the pupils in your eyes in millimeters.
Click here for more information.

How do I read my eyeglasses prescription?

When you look at your prescription for eyeglasses, you will see numbers listed under the headings of OS and OD. OS (oculus sinister) means the left eye and OD (oculus dextrus) means the right eye. Occasionally, you will see a notation for OU, which means it involves both eyes. The further away from zero the number on your prescription, the stronger prescription you need. A “plus” (+) in front of the number means you are farsighted, and a “minus” (-) means you are nearsighted.
If you have astigmatism, there will be three numbers in your prescription. The general form for writing these numbers is S x C x Axis.

How does Doctor Locator work?

With Doctor Locator, you can book an eye exam at one of our partner stores thanks to the Essilor Luxottica network of doctors. After you enter your preferred location and time slot when booking your exam, you can choose from several doctors, mainly located in one of our partner LensCrafters or Target Optical stores.

How can I schedule an eye exam*?

You can schedule an eye exam online by clicking on Schedule Eye Exam, entering your location, then selecting the doctor location and partner you prefer.

Input your contact information, choose your desired date, and click "Book Exam" to confirm your appointment. You'll receive a confirmation email from the optometrist* of your choice.

If you want to reschedule the appointment, click the "reschedule" button on the confirmation email. To cancel or if you have any questions about your eye exam, please contact a customer care representative at 1-855-589-8891 for LensCrafters or 1-877-848-8476 for Target Optical.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters or Target Optical. Doctors in some states are employed by LensCrafters or Target Optical. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams. In California, Target Optical does not provide eye exams or employ Doctors of Optometry. Eye exams available from self-employed doctors who lease space inside of Target Optical.

How much does an eye exam cost?

Eye Exam prices may vary depending on the location in both LensCrafters and Target Optical stores.

Are eyeglasses tax deductible?

Yes they are if you have an insurance plan.

Are eyeglasses FSA and HSA eligible?

Yes. If you have an FSA or HSA debit card, you can simply enter that card's information at check out, just like a normal credit card. Don’t have an FSA or HSA debit card? You can check out using your credit card and then get reimbursed directly from your FSA or HSA provider. Most providers require you to submit a reimbursement form along with an itemized receipt or invoice. Just log into your account and print out the required information.

How do I use my insurance to order at Glasses.com?

You can use your vision insurance benefits online. Browse your favorite products, add them to your cart and then access your benefits to see how much your out-of-pocket price will be.

What insurance plans do you accept?

We accept many vision insurance plans including EyeMed, Anthem, Aetna Vision Preferred, Humana Vision, and more.

What if I don't know the name of my insurance company?

If your insurance is accepted, we can find your benefit/plan information using this method below:

Need some help? Chat with us or send an email to info@glasses.com.

What if my plan isn't on your list?

You may also use out-of-network benefits for most other vision insurance companies. You can complete and print the out-of-network claim form here.
Need some help? Chat online or email us at info@glasses.com, and we can help you get started.

If I previously placed an order can I apply my insurance to it?

Unfortunately, we cannot retroactively apply in-network insurance benefits. You may be able to submit an out-of-network claim using this form.

What is the reinstatement process if I decide to send my order back?

Once the glasses are received by Glasses.com, a request is sent to the insurance company to reinstate benefits. It can take up to 2 business days from the time the request is sent to the insurance company for the benefits to be reinstated.

Can I use my benefits for everyone on my plan?

You can use your benefits for anyone that is eligible on your plan. You will just need to provide the correct member information for the person you are wanting to order for.

How to adjust or tighten my frames?

Glasses.com has partnered with LensCrafters for Free adjustments and fittings!
Simply show your receipt from Glasses.com to any LensCrafters associate, and they'll take care everything at no cost to you.
Click here to find the nearest store to your location.

How to clean my eyeglasses?

You can follow these 3 steps for cleaning eyeglasses and sunglasses:

Do you have any retail stores?

No, we don’t have any retail stores because we make the digital experience even better.

How do I measure eyeglasses or sunglasses?

All our glasses and sunglasses are a Standard SIze. For the majority of people, this Standard Size is the correct fit on the face.

What are your lenses made of? How much do lenses cost?

We use the highest quality lens materials:

Do you sell prescription sunglasses?

Yes. We sell top brand sunglasses fitted with high-quality prescription sunglass lenses.

Do you sell Oakley Prizm prescription lenses?

Yes, we sell Oakley Prizm Gaming™ lenses for glasses, plus Oakley Prizm™ Sport and Prizm™ lenses for sunglasses, in your prescription on glasses.com.

What is AR (Anti-Reflective) lens treatment?

This is a lens treatment that is applied to the surface of glasses lenses that reduces glare and reflections. This treatment improves vision by allowing more light to reach your eye. It also improves the look of your glasses by eliminating the reflection on your lenses so that people can see your eyes.
We also offer CleanShield™ Elite No Glare as a lens upgrade. This premium anti-glare treatment is super hydrophobic—meaning you’ll have less smudging, easier lens cleaning and a prolonged life of your lenses. This treatment reduces glare so much, your friends will do double takes to see if you have lenses at all.

What are Transitions® lenses?

Transitions® lenses are clear when indoors and at night. Once outdoors, and depending on the amount of UV light present, these lenses change automatically to become darker. Transitions® is the #1 eyecare-professional recommended photochromic lens worldwide.

Do you sell bifocal lenses?

Yes. We sell no-line bifocals (progressives) only for eyeglasses. We offer some of the latest and greatest no-line bifocal products on the planet.

What are progressive lenses?

Progressive lenses have three prescriptions in one. That allows you to do close-up work (like reading a book), middle-distance work (like checking out a website on a computer), or distance viewing (like driving) without needing to change your glasses. They're sometimes called multifocal lenses.

What is the term of the Glasses Protection Plan?

Our Glasses Protection Plan is a 12 month program.

Will the Glasses Protection Plan provide a repair for my eyewear?

No. The Glasses Protection Plan will replace your eyewear for covered breakdowns.

How often can I have my eyewear replaced under the Glasses Protection Plan?

Our $24.99 (single vision) or $34.99 (progressive) Glasses Protection Plan will provide a replacement of your sunglasses or eyeglasses for covered breakdowns as often as necessary during the 12 month term. A per claim co-pay applies

Are there any fees when filing a claim?

Yes, there is a per claim co-pay of $50.

Does the Glasses Protection Plan cover loss or theft?

No. The Glasses Protection Plan is not insurance and does not cover loss or theft.

What kind of things does the Glasses Protection Plan?

The Glasses Protection Plan covers cracked and scratched lenses; cracked frames; broken hinges; normal wear and tear; and defects in materials and workmanship. (Limitations and exclusions apply, please refer to the terms and conditions for full details.)

When can I buy the Glasses Protection Plan?

The Glasses Protection Plan can only be purchased at the same time you purchase your eyewear from Glasses.com. The Glasses Protection Plan cannot be added onto eyewear at a later date.

Is the Glasses.com Protection Plan renewable?

Not at this time.

How do I file a claim?

It’s easy! Just contact Glasses.com’s customer service at 800-452-7737 and let the agent know you’ve purchased a Glasses Protection Plan. They’ll assist you in getting your claim filed as quickly as possible.

If I purchase multiple pairs of eyewear will I need to buy a Glasses Protection Plan for each pair?

Yes, each eyewear must have its own Glasses Protection Plan.

If I file a claim can I keep my original broken eyewear?

No, the eyewear must be surrendered to Glasses.com when submitting a claim.

Will the Glasses Protection Plan replace my eyewear with the exact same style?

Yes, if the style is available. If not, you will be credited the amount you paid for the covered eyewear toward a new pair.

How do I check if my glasses are Ray-Ban Meta smart glasses?

Ray-Ban Meta smart glasses are clearly identified on the frame and case. You can check out the following features on every pair:

What shipping methods are available for Ray-Ban Meta?

You can choose standard shipping or you can collect in store at one of our partner locations.

How do I return my Ray-Ban Meta smart glasses?

Returns are rare for Ray-Ban Meta smart glasses so we’re sorry that something didn’t work out with your purchase. There are two ways to return your Ray-Ban Meta smart glasses.

Mail

To return your smart glasses by mail please complete the following steps:

Follow the shipping instructions inside your box.

In store

To return your Ray-Ban Meta Collection in store please complete the following steps:

Please note: your refund request won’t be processed in store, but when your order has been returned to our warehouse.

What do I need to use Ray-Ban Meta smart glasses?

To operate Ray-Ban Meta smart glasses you need to connect your glasses with a smart phone and the Meta View app. Here’s the complete checklist:

• • Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See complete list of supported phones
• • Wireless internet access
• • USB-C charging plug (if charging from a power outlet and not directly from a USB point)
• • A valid Meta account
• • Meta View app (downloadable from your App store here: Apple App or Google Play stores, or by scanning this QR code)

What's included with my Ray-Ban Meta smart glasses?

Your Ray-Ban Meta smart glasses come with the following accessories and user manuals:

How do I download the Meta View app?

You can download the Ray-Ban Meta collection companion app, Meta View, from the Apple App or Google Play stores.
Please note: The app is only available to download in supported countries.

How do I set up my Ray-Ban Meta smart glasses?

When tou first unbox your Ray-Ban Smart Glasses:

Manually:

Pairing your Smart Glasses with your phone:

For illustrated set up instructions, please refer to the Meta View app.

Where can I find care tips and instructions?

You'll find complete care, safety and use instructions in the Safety and Warranty Guide that came with your glasses. You can also download them here

How do I switch the Meta account associated with my Ray-Ban Meta smart glasses?

Ray-Ban Meta smart glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account. When Ray-Ban Meta smart glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account. To factory reset, take the following steps: